You’d think being out on the open seas, with no cell phone towers in sight, would make it harder to stay connected, but that wasn’t the case at all.Ĭhief Operating Officer | Skedaddle Wildlife Built-in analytics to help with… Species tracking? “I still haven’t left my basement,” Barry jokes, before adding: “Though I’m about to go back to the office next week.”Īctually, he did spend a bit of time out of the basement, when his wife’s job took them on a working vacation across the ocean.
#SKEDADDLE FRANCHISE DOWNLOAD#
You can even use it on a web browser if you don’t want to download the app.
#SKEDADDLE FRANCHISE ANDROID#
When Skedaddle had to start working from home, how did the team handle the transition? “We all just picked up our computers and went home,” says Barry.įun fact: Dialpad works on pretty much any device, from Macs to PCs to Android phones and iPhones. When Skedaddle made the switch to Dialpad, the onboarding was, in Barry’s words, “very smooth.” And it was just in time, because shortly after Skedaddle started using Dialpad, the COVID pandemic began, and suddenly everyone had to start working from home. I can even get a local number up and running really quickly.” We just add another department and it all goes to the same contact center. “We’re adding new franchises this year, and it’s really easy.
“It’s good to have the flexibility to operate across North America,” Barry says. (Seriously, it just takes minutes to set up a contact center.) It’s easy to add new locations, new phone lines, and even new contact centers. Plus, the flexibility and scalability makes franchising all the easier. The agents just download the app, log in, and they’re ready to go.Ĭhief Operating Officer | Skedaddle Wildlife So when Barry started searching for a phone system, he looked for something that could help Skedaddle’s agents and provide the flexibility they needed to grow and add new franchises.Īnd since Dialpad is built in the cloud, scaling is as easy as clicking a button to add a new seat. And if Skedaddle was going to expand, they needed a phone system that could grow with them. Perhaps worst of all was the inflexibility-it was hard to add new users or lines for new offices. Its reporting was poor and had little in the way of analytics, it didn’t integrate with Salesforce, and there was certainly no AI behind it. Skedaddle’s previous phone system was, to put it lightly, lacking. So what did he do when Skedaddle’s phone system-a legacy, first generation VoIP system-wasn’t getting the job done? Contact centers in minutes “I’m a big believer in technology as a competitive advantage, which is why we invest in it,” says Barry Dowd, Chief Operating Officer of Skedaddle Humane Wildlife Control. (Hey, they have the equipment, might as well put it to use!)
#SKEDADDLE FRANCHISE PROFESSIONAL#
Specifically, they need something that can handle all four of their lines of business: humane wildlife control, pest control, attic restoration, and… professional Christmas light installations. As they expand the franchise throughout Canada and the United States, they need a good communications platform for booking appointments and coordinating their 100+ vans on the road. For over 32 years, Skedaddle Humane Wildlife Control has helped people across Ontario (the most populated province in Canada) with their animal control needs.
0 kommentar(er)
